SHIPMENTS GO OUT DAILY AT 4PM.
All orders placed before 2pm pacific time will ship out same day. Orders after 2pm may ship out the following day.
YOU PAY WHAT WE PAY
We do not add to our shipping fees.
DON'T WANT TO PAY FOR SHIPPING? ORDER $150 OR MORE!
We don't like to pay for shipping when we order our acupuncture supplies, so we try to make it so you don't have to either.
Free shipping for all orders over $150. Code = FREESHIP
WE SHIP TO ALMOST EVERY ADDRESS IN THE WORLD
If you have questions about getting an order to you, send us an email.
If you receive a package that has been damaged, whose contents have been sufficiently marred or broken so as to make them unsellable, contact us immediately so we may provide you with a full refund. We will coordinate with UPS to inspect the item(s) and provide for return shipping.
We believe we make the best fluid extracts available and we think you will too. To guarantee your satisfaction, we have an easy, no-risk return policy. If you are not 100% satisfied with your purchase, you may return any part of it for a full refund within 30 days.
Returns are accepted within 30 days for exchange, credit, or refund.
Please call for return authorization.
Returns must be unused, unmarked, undamaged, in original condition with seal intact.
Ship items prepaid with a copy of the invoice enclosed.
Acceptance of returns past 30 days of receipt and unauthorized returns are at our discretion and may be subject to restocking fees.